Icelandair is dedicated to ensuring an accessible environment for both our customers and employees. This includes individuals with various disabilities, such as mobility, hearing, visual, and cognitive limitations. We will regularly evaluate and improve our policies, procedures, and facilities to ensure inclusion for all individuals.
General information regarding accessible travel with Icelandair may be found at https://www.icelandair.com/support/special-assistance/.
We incorporated the principles provided in Section 6 of the ACA while developing our accessibility plan:
- All persons must be treated with dignity regardless of their disabilities.
- All persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities.
- All persons must have barrier-free access to full and equal participation in society, regardless of their disabilities.
- All persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities.
- Laws, policies, programs, services, and structures must consider the disabilities of persons, the different ways that persons interact with their environments, and the multiple and intersecting forms of marginalization and discrimination faced by persons.
- Persons with disabilities must be involved in the development and design of laws, policies, programs, services, and structures.
- The development and revision of accessibility standards and the making of regulations must be done to achieve the highest level of accessibility for persons with disabilities.
More information on the accessible travel options provided by our Canadian partner airports:
Toronto: Accessibility Services and Facilities | Pearson Airport (torontopearson.com)
Vancouver: Accessibility at YVR | YVR
Halifax: Accessibility - Halifax Stanfield International Airport
Feedback Process and Contact information
We’re committed to an inclusive and accessible travel experience for all, actively seeking feedback from customers, employees, stakeholders, and the public. We highly value the lived experiences of individuals with disabilities and believe that continuous input from our customers with disabilities is essential for enhancing the accessibility of our services. Recognizing that a barrier-free travel experience requires active involvement and feedback from the public and disabled communities, we are committed to listening and considering all feedback related to our plan, feedback process, progress reports, or any other issues that may arise.
Feedback is welcomed and can be provided through the following channels:
Mail
For written feedback on accessibility barriers or our Accessibility Plan, kindly address your letter to:
Johanna Harpa Arnadottir
Sustainability, Icelandair
Reykjavik Airport
102 Reykjavik
Iceland
Email
For electronic feedback, please email us at
[email protected]
Phone
To share your feedback by phone, including anonymously, call us at: + 354 50 50 596